UX Writing vs Copy Writing: What’s the difference?

by | Jun 12, 2024 | UX, Editors choice | 0 comments

In the digital world we live in, words are more powerful than ever. They guide you through apps, inform you on websites and persuade you in marketing campaigns. But not all words are created equal. Have you ever wondered why the text on your favourite app is so intuitive or why certain ads immediately grab your attention? That’s where UX writing and copywriting come in.

UX writing and copywriting are two essential disciplines that are often confused but have different goals. While one aims to improve your user experience and enable smooth interactions, the other focusses on selling and creating brand value. But what exactly is the difference between them and why are they both so important? Dive into the world of words with us and discover the fascinating differences between UX writing and copywriting.

What is UX writing?

UX writing, or user experience writing, is the art of creating texts that improve the interaction between users and digital products. It’s not just about finding appealing words, but about finding the right words that intuitively guide users through an application or website.

Imagine you are in an app and are looking for a specific function. A good UX writer will ensure that you find this function quickly and without frustration. This means that every button, every message and every menu is labelled clearly and understandably. UX Writing focuses on microtexts – short, concise texts that appear at critical points in the user journey.

Examples of UX writing include:

  • Labels on buttons (e.g. “Continue”, “Submit”)
  • Error messages (e.g. “Oops, something went wrong. Please try again.”)
  • Onboarding texts that help new users to find their way around
  • Instructions and help texts within the application

The goal of UX writing is to make the user experience as smooth and enjoyable as possible. Good UX writers work closely with designers and developers to ensure that the text is seamlessly integrated into the overall design and helps users achieve their goals.

What is copywriting?

Copy writing is the art of writing copy that aims to persuade and sell. While UX writing focuses on the user experience, copywriting focuses on grabbing the reader’s attention and persuading them to take a specific action – be it buying a product, subscribing to a newsletter or clicking on an advert.

Imagine you are reading an advert for a new smartphone. The words that grab your attention and make you curious have been carefully selected by a copy writer. Copy writing covers a wide range of texts, including:

  • Adverts (online and offline)
  • Product descriptions
  • Sales pages (landing pages)
  • Email marketing campaigns
  • Social media posts
  • Slogans and taglines

A good copywriter knows how to find the right words that appeal to the emotions and needs of the target group. They use psychological triggers to arouse interest and get the reader to take action. Creativity and a deep understanding of the target group play a decisive role here.

The aim of copywriting is to communicate the brand message clearly and convincingly and ultimately increase sales. Good copywriters work closely with marketing teams to ensure that their copy is in line with the brand strategy and achieves the desired results.

User-friendly texts: Why is UX writing important?

In a world where users expect seamless and intuitive experiences from digital products, UX writing plays a central role. UX writing ensures that users can easily find their way around an app or website and achieve their goals without frustration.

 

Improving the user experience

A well-thought-out UX text can make the difference between a positive and a negative user experience. Clear and concise instructions help users complete tasks efficiently, whether it’s filling out a form, navigating an app or understanding error messages.

 

Increasing the user experience

UX writing contributes to the user-friendliness of a product by simplifying complex processes and making them understandable. Simple, understandable language reduces the cognitive load on users and makes it easier for them to concentrate on the essential tasks.

 

Build trust and credibility

Consistent and comprehensible texts create trust. If users know that they can rely on the information they see, this increases their satisfaction and loyalty towards the product or brand.

 

Reduction of support requests

Well-designed UX texts can avoid common misunderstandings and errors, which in turn reduces the number of support requests. When users feel well supported and informed, they need less help and are more satisfied with the product.

 

Promoting inclusion

UX writing takes into account the needs of all users, including people with disabilities. Accessible texts and clear instructions help to ensure that digital products are accessible to a broad target group.

 

UX writing is essential to ensure that digital products are intuitive and user-friendly. It is an integral part of the design process that can significantly improve the overall quality and usability of a product.

Texts that promote marketing: Why is copy writing important?

In the world of marketing, words are the key tool for attracting attention and winning customers. Copy writing plays a key role in communicating brand messages and persuading consumers to take action.

 

Increased attention and engagement

Copy writers know how to write copy that catches the eye and arouses curiosity. By using captivating headlines, strong introductions and emotional triggers, they can pique the interest of the target audience and make them want to find out more.

 

Strengthening the brand identity

A consistent writing style and tone of voice helps to build a strong brand identity. Copy writers ensure that all copy – from the website to social media to adverts – reflects the brand’s values and personality.

 

Increasing conversion rates

Well-written copy can significantly increase conversion rates. Whether it’s selling products, generating sign-ups or encouraging downloads, the right words can make all the difference. Call-to-actions (CTAs) are a key element that motivates users to take the desired action.

 

Communicating benefits and added value

Copywriting not only explains the features of a product, but also emphasises the benefits and added value for the customer. It is about clearly emphasising the benefits and showing potential customers why they need this product or service.

 

Establish an emotional connection

Good copy appeals to the emotions of the target group and creates a connection. Whether it’s about joy, urgency, certainty or curiosity, emotional copy can evoke strong reactions and deepen the bond with the brand.

 

Copy writing helps to communicate the brand message clearly and persuasively, pique the interest of the target audience and ultimately achieve business goals.

What are the 5 biggest differences between UX writing and copywriting?

 

Although UX writing and copywriting both aim to create effective communication, they differ significantly in many aspects. Here are the five biggest differences:

 

Goal and focus

UX writing focuses on improving the user experience. It’s about helping users achieve their goals efficiently and without frustration. The focus is on clarity, simplicity and user-friendliness.

Copy writing aims to persuade and sell. It’s about grabbing the attention of the target audience and persuading them to take a specific action, such as making a purchase or signing up for a newsletter.

 

Type of content

UX writing includes microtexts used in digital products, such as button labels, error messages, onboarding texts and instructions. These texts are often short and concise as they appear at small but critical moments in the user journey.

Copy writing covers a wide range of marketing content, including adverts, product descriptions, email marketing campaigns, social media posts and sales pages. These texts are often longer and aim to tell a story or build an emotional connection.

 

Measurable goals and KPIs

UX writing is often evaluated based on user feedback and usability tests. Successful UX writing leads to improved user satisfaction, lower error rates and an overall better user experience.

Copy writing is measured by marketing KPIs such as conversion rates, click-through rates (CTR) and revenue. The success of copy writing is reflected in increased sales figures and stronger brand loyalty.

 

Style and tonality

UX writing emphasises clarity and simplicity. The language is often neutral and direct to avoid misunderstandings and give users exactly the information they need.

Copy writing can be more variable in style, depending on the brand voice and target audience. It can be creative, emotional and persuasive to elicit the desired response from the reader.

 

Work processes and collaboration

UX writers work closely with designers, developers and product managers. Their copy needs to be seamlessly integrated into the overall design of the product and is often adapted and optimised during the design process.

Copy writers mainly work with marketing teams and brand managers. They create content that is used in various marketing campaigns and must ensure that their copy supports the brand strategy and achieves the desired results.

Conclusion:

UX writing and copy writing are two essential disciplines in the digital world, each making unique contributions to user experience and marketing. While UX writing aims to enable users to interact smoothly and intuitively with digital products, copy writing focuses on communicating brand messages clearly and persuasively and encouraging action.

Both disciplines have their own goals, techniques and metrics, but they also complement each other. Good UX writing can increase user trust and satisfaction, which ultimately supports brand loyalty. Effective copy writing can increase conversion rates and drive business growth through compelling communication.

It’s important to understand that both UX writers and copy writers need a deep knowledge of their target audience and precise use of language to achieve their respective goals. While UX writers focus on usability and clarity, copy writers focus on creativity and persuasion.

The best digital products and marketing campaigns are those that make the most of both disciplines. By recognising the differences and importance of UX writing and copywriting, you can ensure that your copy both improves the user experience and achieves the desired marketing objectives.

This content was created with the support of OpenAI’s ChatGPT-4 and DALL-E technologies as well as Midjourney and DeepL. However, the majority of the editorial work was done by our team to ensure authenticity and expertise.